Shipping & Returns
Olight.com.au charges A$9.95 for orders under A$100 in Australia and free for over A$100. We predominantly ship Registered Post.
We understand that buying an item from the web is difficult, so we offer a simple solution. If you purchase a product and when it arrives it is not as you expect, send it back within 24 hours for a refund. We suggest for the protection of all parties that a trackable method is used, Australia Post have a number of inexpensive confirmed methods.
If there is a problem or fault with an item you purchase from us, call or email as your first response and we will work to correct the problem. We normally A) Establish what the problem is B) Resolve remotely (eg put battery in the correct way) or send spare parts to suit. C) Replace the whole unit in the case of a defective unit.